i‑net HelpDesk - Downloads
Download i‑net HelpDesk, the ticketing and service desk software by i-net software GmbH, for Windows, Linux, or macOS, or use the Docker image. The trial is free for 60 days, includes the full feature set, and comes with personal support from the very first day. The complete system requirements are available in the documentation, and supported versions are listed on the version support page.
Thank you for downloading i‑net HelpDesk!
i‑net HelpDesk is designed for companies and organizations and is less suitable for private use.
You will receive our excellent support free of charge for setting up your i‑net HelpDesk. Therefore, we ask you to enter your company contact information.
If you do not wish to do so, simply call us and we will arrange a personal consultation.
Server System Requirements
- Processor
- at least 2.0 GHz and at least 2 cores
- with 5 or more active supporters 4 cores
- with 10 or more active supporters 8 cores
- Memory
- 1 GB RAM in addition to the requirements of all other components on the server
- an additional 500 MB RAM per 100,000 expected support tickets
- Hard Disk Storage
- minimum of 2 GB free space
- an additional 5 GB per 10,000 tickets for the email attachments
- Operating systems
- Windows Server 2025, 2022, 2019, 2016
- Windows 11, 10
- Linux / UNIX
- macOS 13+
- Docker (image on Docker Hub)
- Supported databases
- MS SQL Server 2025 / 2022 / 2019 / 2017 / 2016
- MS SQL Server 2019 Express (included in the download for the German-language Windows version; databases up to 10 GB)
- Oracle 19c / 18c / 12c / 11g / 10g / 9i
- MySQL 5.x, 8.x
- MariaDB 10.x, 11.x, 12.x
- Web server
- integrated Jetty web server (recommended), alternatively MS IIS or Apache 2.x
- The installation supports virtual servers, terminal servers, and thin-client environments.
- At least 1 GB of additional hard disk space is required per 10,000 tickets for the database server.
- The complete system requirements for the i‑net HelpDesk Server can be found in the documentation, and supported versions and Java versions on the version support page.
Client System Requirements
- i‑net HelpDesk is primarily operated by supporters and end users via the Tickets web application. The latest versions of Chrome, Firefox, Safari, and Microsoft Edge are supported.
- Depending on the browser manufacturer's support, i‑net HelpDesk can also be stored as an application directly on the desktop or start screen using PWA technology. This integrates the i‑net HelpDesk even better into your user interface and does not display the browser overhead.
- This applies on PCs (Windows, macOS, Linux) and on all major mobile platforms.
Installation Instructions
- Download i‑net HelpDesk.
- Run the installer and follow the instructions.
- Continue the setup in the opened browser window.
- Configure the database and optional web server settings.
- Start the setup and wait for the installation to complete.
- Log in with your system account.
- Enjoy!
Trial License
- You can test i‑net HelpDesk free of charge with the full feature set for 60 days. We will provide you with personal support from the very first day.
- The setup requires an internet connection to receive the trial key from the website of i-net software GmbH. If the server cannot access the inetsoftware.de domain, you can also manually request a trial key.