Support

Customer Support is our most important service. At i-net software we are committed to offering you the most responsive support. From online documentation to personalized answers we're here to help you!

To get in contact with our support team, please read our support procedures and select an appropriate email account.


Our Goal

i-net software is committed to providing you with the highest level of customer support. It is our goal to not only answer your questions and solve your problems, but to contribute to your success when using the i-net technologies for your business.


Development Principles

i-net software employs various Agile Software Development! principles for software development and customer support. To learn more about its usage in our company, please have a look at this.


Support Options

Our internet site provides easy, step-by-step instructions how to use i-net software’s products. Should you encounter any problems we make sure you get the fastest and most thorough level of support by e-mail.

Standard Support

All customers are eligible for Standard Support free of charge. Standard Support includes unlimited support via e-mail for 90 days.


Premium Support

Premium Support is available for an additional fee on an annual basis. It provides you the most responsive support from i-net software’s experts.

Features of the Premium Support Package include:

  • your problem will be answered with the highest priority
  • dedicated Email Address for our Premium Technical Support team
  • 24 h response time guaranteed on business days
  • free updates for minor releases and bug fixes

Update Subscription

With the Update Subscription Service you will receive all new minor and major releases of the software you bought free of charge. The service is based on an annual fee and can be ordered and renewed online. For pricing please refer to our Shop System.


Contact us

If you have any further questions about any of our services, please feel free to contact us.

 

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