Out Of Memory Error Bug

If the OutOfMemoryError is because of a bug, there are 2 types of ways it can occur:

• The Reproducible Bug
• The Memory Leak

With this bug, the OutOfMemoryError occurs with a specific report or parameter set. If you think that your problem is such a bug, then please send a support request to the i-net Crystal-Clear support team. Include in the support request all needed information for reproducing the problem like:

• Report file
• i‑net Crystal-Clear log file
• Core files

With this bug the problem occurs after a long time of running the system. After the first occurance of the OutOfMemoryError the problem occurs more frequently. Only a new start helps to solve it. In this case we'll need a Memory Profiling to help you. You need to do the following steps for a Memory Profiling:

• Add the following command line parameters in the start batch file of i‑net Crystal-Clear
  -Xrunhprof:heap=sites,depth=8
  Now your command line will look like:
  java -Xmx512M -Xrunhprof:heap=sites,depth=8 -cp “CrystalClear.jar” com.inet.report.Listener

If you use a application server then you need to add it to the application server command line.

• Start the i‑net Crystal-Clear Server with the new command. It should create a profile file java.hprof.txt in the working directory.
• Now you can render your reports for some time.
• If an OutOfMemoryError occurs, then terminate the i‑net Crystal-Clear Server (or the application server). You can do this with CTRL-C in the console window. Do NOT kill it with the task manager. It can take 1 or 2 minutes to write the profile result in the profile file.
• Copy or zip the profile file java.hprof.txt to a separate location before you restart the i‑net Crystal-Clear Server.
• Send us a support request to the i-net Crystal-Clear support team with the profile file java.hprof.txt.